Purpose

This policy explains how Qdot Living delivers and installs furniture orders. It supports the Qdot Living promise of fast, organized, and dependable delivery for customers in covered service areas.

Applies To

This policy applies to all furniture and home living products ordered from Qdot Living through the website, customer support, or any official Qdot Living sales channel in Pakistan. The 3-Day Delivery promise applies to eligible in-stock products within covered delivery areas only.

Our 3-Day Delivery Promise

Qdot Living is designed to make furniture buying feel easier and more dependable. For eligible in-stock products within covered delivery areas, we aim to deliver within 3 working days after order confirmation, subject to payment confirmation, customer availability, correct address details, and safe delivery access.

• Covered areas: The 3-Day Delivery promise applies only in locations shown as covered at checkout or confirmed by Qdot Living customer support.
• Eligible products: The promise applies to products that are in stock and ready for dispatch. Pre-order, out-of-stock, bulk, special, or restricted-area deliveries may take longer.
• Order confirmation: Delivery timelines start after order confirmation, payment or advance confirmation where applicable, and customer address verification.
• Working days: Public holidays, weather disruption, road closures, civil disturbance, access restrictions, or events beyond Qdot Living control may affect delivery timelines.

Delivery Scheduling

After order confirmation, Qdot Living or its delivery partner may contact the customer to confirm the delivery date, time window, address, and any access requirements. Customers are requested to remain available during the confirmed delivery window.

Installation Support

Where installation or assembly is included for a product, the team will assemble the product at the delivery address according to Qdot Living's standard installation procedure. Installation includes normal product assembly only and does not include civil work, electrical work, wall drilling, ceiling fixing, dismantling old furniture, room renovation, or shifting unrelated items unless clearly agreed in writing.

Customer Responsibilities

• Provide complete and accurate delivery address, contact number, floor number, and location pin where required.
• Make sure the product can pass through doors, staircases, corridors, lifts, and room access points.
• Prepare the delivery area and remove fragile items, old furniture, or obstacles before arrival.
• Keep an authorized adult available to receive the order and confirm delivery.
• Inspect the product at delivery and report visible damage, wrong item, or missing parts immediately or within 24 hours.

Access, Rescheduling and Failed Delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect, access is restricted, the product cannot fit through the available access route, or the site is not ready, Qdot Living may reschedule the delivery. Additional delivery, handling, storage, or re-attempt charges may apply where the failed delivery is not caused by Qdot Living.

Delivery Charges

Delivery and installation charges, if applicable, will be shown at checkout or communicated before order confirmation. Free delivery benefits may apply for selected orders, promotions, covered areas, or Qdot Family members, subject to the applicable terms.

Damage at Delivery

If the product is visibly damaged, incorrect, or incomplete at delivery, the customer should inform the delivery team immediately and contact Qdot Living customer support with photos or videos and order details. Qdot Living may arrange inspection, repair, replacement part, product replacement, or refund depending on the nature of the issue.