L i v i n g
Purpose
This policy explains how Qdot Living supports customers after purchase through warranty and service-based guarantee commitments.
Applies To
This policy applies to Qdot Living products purchased from official Qdot Living channels. Product-specific warranty periods, if applicable, may be mentioned on the product page, order confirmation, invoice, warranty card, or customer communication.
Our Warranty Approach
Qdot Living's warranty approach is based on practical quality confidence. We aim to support customers where a genuine manufacturing, workmanship, material, hardware, or supplied-part issue is identified within the applicable warranty period.
What May Be Covered
- Manufacturing defects in product structure, panels, frame, joints, or supplied components.
- Faulty hardware supplied by Qdot Living, such as hinges, handles, drawer channels, screws, locks, or fittings, where the issue is not caused by misuse.
- Significant fitting or assembly issues caused by Qdot Living manufacturing or installation process.
- Missing parts or accessories reported within the required time after delivery.
- Material or finish issues that are confirmed by Qdot Living as manufacturing-related and not due to customer handling or environmental exposure.
What Is Not Covered
- Normal wear and tear, minor shade variation, minor texture variation, or natural material behavior.
- Damage caused by water, moisture, heat, direct sunlight, chemicals, pests, termites, mold, or improper cleaning.
- Damage due to misuse, overloading, dragging, dropping, wrong handling, unauthorized shifting, or third-party installation or repair.
- Scratches, dents, stains, fabric marks, polish marks, or accidental damage after delivery acceptance.
- Products altered, modified, dismantled, drilled, repainted, repaired, or moved by unauthorized persons.
- Color difference caused by screen settings, lighting conditions, photography, or room environment.
Claim Process
- Contact Qdot Living customer support with order number, product name, delivery date, and description of the issue.
- Share clear photos or videos of the product, defect area, and full product view where requested.
- Qdot Living may conduct remote review, site inspection, workshop inspection, or ask for further evidence.
- If the claim is accepted, Qdot Living will confirm the suitable remedy.
Available Remedies
Depending on the issue, Qdot Living may offer repair, replacement part, hardware replacement, product replacement, exchange, store credit, or refund. The remedy will be selected by Qdot Living based on product condition, defect nature, product availability, and practical feasibility.
Guarantee Statement
Qdot Living's guarantee is a commitment to handle genuine product and service concerns responsibly. It does not mean unlimited replacement, lifetime coverage, or coverage for misuse, environmental damage, or normal wear and tear.
