What is a product recall?

A product recall is a safety or quality action taken if a product requires review, correction, repair, or replacement.

Why would Qdot Living issue a recall?

Recalls may occur when a product requires safety review, repair, replacement, or quality correction.

How will customers be informed about recalls?

Recall information may be shared through website notices, email, phone calls, SMS, social media, or other official communication channels.

What should I do if my product is recalled?

Customers should follow the instructions provided by Qdot Living and cooperate with any required inspection, repair, replacement, or return process.

Will recalled products be repaired or replaced?

Depending on the issue, Qdot Living may arrange repair, replacement parts, product replacement, refund, or another suitable corrective action.

Does every product issue result in a recall?

No. Each product issue is reviewed individually to determine whether corrective action or a formal recall is necessary.

Can customers contact support about recalls?

Yes. Customer Care can assist with recall-related questions, updates, and support.

Will recalls affect warranty support?

Recall handling depends on the nature of the issue and the applicable warranty or policy conditions.

Does Qdot Living monitor product safety?

Yes. Product review, quality monitoring, supplier feedback, and safety observation are part of the Qdot Living process.

Where can I find recall updates?

Customers should review the Product Recall Policy page and official Qdot Living communication channels for updates.

L i v i n g

Purpose

This policy explains how Qdot Living will communicate and manage a product recall, safety notice, or serious quality correction if a product concern is identified after sale.

Applies To

This policy applies to Qdot Living products where a safety, structural, hardware, material, stability, or serious quality concern requires customer notification, inspection, repair, replacement, return, or corrective action.

When a Recall or Safety Notice May Be Issued

A product may create a safety risk during normal use.
A supplied part, hardware, fitting, panel, or assembly component may require replacement or correction.
A batch-specific quality concern may affect product performance, stability, or safe use.
Qdot Living receives reliable information from internal checks, customer feedback, supplier notification, or regulatory guidance that requires action.

How Customers Will Be Notified

Qdot Living may notify affected customers through phone call, SMS, WhatsApp, email, website notice, social media notice, account notification, or any practical communication channel available from order records. Customers should keep their contact details updated to receive important product notices.

Customer Action During Recall

Stop using the product if Qdot Living advises immediate stop-use.
Follow the instructions provided in the recall or safety notice.
Share order number, product photos, batch or label details, and current product location if requested.
Allow inspection, repair, replacement part fitting, pickup, or replacement where required.

Corrective Actions

Depending on the issue, Qdot Living may arrange repair, replacement part, hardware correction, technical inspection, product replacement, return, refund, or another suitable remedy. The corrective action will be based on safety priority, product condition, issue severity, and practical feasibility.

Customer Cooperation

Customers are requested to cooperate with recall instructions for their own safety and the safety of others. If a customer continues using a product after a stop-use notice or refuses reasonable corrective action, Qdot Living may not be responsible for damage caused by continued unsafe use after notification.

Product Records

Qdot Living may maintain recall records, customer communication, product codes, supplier information, batch details, and corrective action records to improve future product safety and quality control.

FAQs

A product recall is a safety or quality action taken if a product requires review or replacement.

Recalls may occur if a product needs safety, repair, or quality review.

Recall information may be shared through website notices or official communication channels.

Customers should follow the instructions provided by Qdot Living.

Applicable repair or replacement support depends on the recall terms.

Not all product issues require recalls. Each case is reviewed individually.

Yes. Customer Care can assist with recall-related questions.

Recall handling depends on the product issue and policy conditions.

Yes. Product review and quality observation are part of the brand process.

Customers should review the Product Recall page for official updates.