Confidence in Your Furniture. Support Beyond Delivery.
At Qdot Living, our relationship with you continues after your furniture has been delivered and assembled. We want you to understand the protection that applies to your purchase, how to care for your furniture, and what to do if something is not right.
Warranty coverage varies by product, brand, component, and intended use. The applicable warranty period, coverage, and conditions are stated in the product information, warranty document, quotation, invoice, or order confirmation provided with your purchase.
We aim to assess genuine product and service concerns fairly, communicate clearly, and provide an appropriate solution in accordance with the applicable warranty terms and consumer protection requirements.
Product guaranteeA specific promise about a product or outcome, where expressly offered. Its duration, conditions and remedy are defined in the relevant product or promotional terms. |
Product warrantyDocumented protection for eligible defects during a stated period and under stated conditions. Coverage may be provided by Qdot Living, the manufacturer, distributor or another named warranty provider. |
Service warrantyProtection relating to a service supplied with your order—such as approved assembly or installation—for a period appropriate to the service or otherwise stated in the service terms. |
Consumer rightsRights available under applicable consumer protection law operate alongside the written warranty. Nothing on this page limits rights that cannot lawfully be excluded or restricted. |
This webpage provides general warranty guidance. Your product-specific warranty document or order confirmation identifies the warranty provider, purchase details, warranty period, covered products or components, exclusions, customer responsibilities, and the appropriate claims process.
Where a manufacturer's warranty applies, its stated terms should be read together with your Qdot Living order documents and any applicable consumer protection laws.
Clear warranty information helps you understand both the protection available and the steps required to maintain your warranty coverage.
Clear warranty information helps you understand both the protection offered and the steps required to maintain it.
| Warranty Detail | What to Look For |
|---|---|
| Warranty provider | The business or manufacturer responsible for administering the warranty. |
| Purchase details | The purchase date, order or invoice reference and relevant customer information. |
| Product details | The item name, model, reference, serial number or other identifying information where applicable. |
| Warranty period | The date coverage begins, its stated duration and any component-specific periods. |
| Coverage | The parts, materials, workmanship, services or defects that are eligible for assessment. |
| Exclusions | Circumstances, damage or product characteristics that are not treated as a covered defect. |
| Customer obligations | Reasonable care, correct use, maintenance, documents and access required to support a claim. |
| Available support | How to make a claim and the types of assessment or remedy that may apply. |
